877.736.7846 Hours of Operation Mon-Fri 8 AM-5 PM

FAQs

Click on the questions below to see the answers.

What is your turnaround?

2 weeks or less from the day you send the case.

Do you do rushes?

Yes, There is no extra charge for rush cases. Please call in advance. (Dr. is responsible for any requested overnight shipping fees)

Do you have a pick-up service?

No. For your convenience we provide prepaid mailing labels. We return your appliances via U.P.S.

Are there shipping charges?

Yes. Charges are based on how you send the cases to us. 1 patient sent is $10.00. 2 patients sent are $5.00 each. 3 patients sent are $3.00 each. 4 or more patients sent are $2.00 each.

Do you accept 3D intraoral scans from any scanner?

Yes. We can accept any 3D intraoral scan in stl file format, which all scanners have the capability to do. Visit our 3-D printing page for more information.

Do you seat bands?

Yes, we seat and provide bands.

Do you pour impressions?

Yes, there is a minimal charge.

Do you accept credit cards?

We accept Visa, Mastercard & American Express.

How thick are the Invisible retainers and sequential aligner appliances?

The invisible retainers are made from ACE material and are available in 1mm, 1.5mm & 2mm thickness. The standard default thickness is 1mm.

The sequential aligners are made from Essix Plus material and are 1mm thick.

What are your Sports Guard colors?

Clear, White, Black, Yellow, Orange, Blue, Red, Purple & Green

What tooth pontic shades do you carry in stock?

We carry Dentsply Trubyte Bioform shades 51,52,54,59,61,62,65,66,67,69,77,81,87,92,93,94,95.Shades not listed here are special order, which may need more time, and additional fees may apply. (We can cross reference Vita shades for your convenience)

Do you offer discounts?

Yes, based on volume.